Unexpected Outage

Incident Report for Rachio

Resolved

This incident has been resolved.
Posted Sep 19, 2023 - 02:17 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 18, 2023 - 21:59 UTC

Update

We continue to be affected by network latency and errors reported by AWS. We are monitoring AWS health updates.
Posted Sep 18, 2023 - 21:39 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 18, 2023 - 21:35 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 18, 2023 - 21:34 UTC

Monitoring

We are affected by networking latency and errors reported by AWS in the us-west-2 region. We are monitoring AWS health updates.
Posted Sep 18, 2023 - 21:25 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 18, 2023 - 21:23 UTC
This incident affected: iOS, Android, and API.